Early Childhood Enrollment Navigator

Danville Community College   Danville, VA   Full-time     Call Center / Customer Service
Posted on March 27, 2024
Apply Now

Early Childhood Enrollment Navigator

Danville Community College developed from two institutions, Danville Technical Institute and the Danville Division of Virginia Polytechnic Institute opened in 1936 as Danville Textile School, becoming Danville Technical Institute just after World War II. The Danville Division of Virginia Polytechnic Institute first began as an engineering division in 1946, and was later expanded to include the first two years of course work for all engineering, business administration, liberal arts, and science majors.  Beginning in the summer of 1966, all programs taught by Danville Technical Institute were brought under the Virginia Department of Community Colleges. Effective July 1, 1968, the Danville Division of Virginia Polytechnic Institute merged with the existing community college providing the comprehensive programs now offered.

The Enrollment Navigator will:

  • Consult with prospective students to determine ideal academic or training pathway that best matches their needs.
  • Assist prospects with completion of the inquiry card.
  • Collaborate with college staff, eliminating the need for a prospective student to seek solutions independently, and to provide students with accurate and timely information to make informed and positive decisions.
  • Respond to prospective students via phone, or through video conferencing, take incoming calls and place outbound calls to prospective students.
  • Provide personalized outreach, guide students through next steps.
  • Understand obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles.
  • Guide prospective students through the admissions process, responding to questions, linking them to financial aid and academic advisors, enrolling prospective students into their first courses.
  • Monitor student progress as they complete steps required for class registration.
  • Guide graduates toward potential employment opportunities in daycare or elementary school settings as para professionals, emphasizing the practical skills gained through the programs.
  • Attend academic and student support departmental meetings.
  • Attend professional development and training sessions.
  • Make recommendations to leadership regarding the elimination of barriers to student enrollment.
  • Assist with Student Services events and activities.
  • Collaborate with Academic Advisors, faculty, and other campus resources to provide accurate and up-to-date information to students.

The Enrollment Navigator will assist with:

  • Completion of the direct enrollment survey.
  • Review and resolution of any student stops/holds.
  • Communicating next steps related to enrollment/registration.
  • Developing and maintaining a schedule of communication.
  • Introducing students to the classes of their program.
  • Understanding course requirements.
  • Understanding both academic and workforce development programs. Specialized enrollment processing for Early Childhood Development and Education programming.
  • Processing student record data and updates in Student Information System including but not limited to address changes, SSN information, placement input, advisor assignment, program placement and changes, external education verification, and residency.
  • Maintaining accurate data in the Student information System.
  • Adhering to record confidentiality and FERPA standards
  • Documenting interactions, marking prospects and extracting reports in Navigate.
  • Conducting enrollment verifications through the National Student Clearinghouse.
  • Processing applications, extracting date and troubleshooting issues with XAP
  • Reviewing applicant data for validation.
  • Providing simple transcript and transfer credit evaluation.
  • Registering students for their first semester academic and workforce development courses.
  • Maintain logs and case management files to record contact, issues, and outcomes
  • Preparing new students to arrive at advising appointments ready for academic planning, success tips, and coaching conversations.
  • Offering personalized advising sessions to help students make informed decisions about their academic and career goals, including recommending relevant courses and programs within the Early Childhood Development and Education department.
  • Informing and advising Associate degree students about the option to transfer to a four-year university for further education, specifically highlighting the pathway to becoming a PK – 12 teacher.

KSA’s/Required Qualifications:

  • Working knowledge of office practices and procedures
  • Excellent customer service skills
  • Outstanding organizational skills
  • Strong interpersonal and written communication skills
  • Ability to work in a dynamic student environment and with a diverse student population
  • Ability to adjust to change, meet deadlines, and perform multiple tasks as needed
  • Experience with MS Office and Google applications
  • Commitment to the community college mission

Additional Considerations:

  • Experience in a community college setting
  • Experience coordinating programs with multiple stakeholders
  • Experience with Higher Education Student Information System (SIS), preferably Oracle/Peoplesoft
  • Familiarity with Early Childhood Education programming

Application Instructions:
Go to https://jobs.vccs.edu/postings/71867 to view the full job posting and/or to apply.

EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.