Service Writer
Gooseneck Implement
Dickinson, ND
Full-time
Mechanic/Technician
Posted on March 27, 2019
Your local John Deere Dealership is now hiring a highly organized and self-motivated individual. Duties will consist of generating and closing service repair orders, assisting technicians with parts orders, scheduling and customer service. Experience in the repairs of agricultural equipment preferred but not necessary. Our benefits include insurance, PTO, retirement and training opportunities.
Essential Duties:
- Opens work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
- Processes warranty claims, including computation of charges, submission and follow-up.
- Maintains the service library with information that is current (i.e. files bulletins, manuals, video tapes, etc. under the direct supervision of the Service Manager).
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours or other information from the customer work orders.
- Maintains accessories and supplies together with preparing replacement orders.
- Invoicing repair orders.
- Fields internal and external customer inquiries to the Service Department.
- May fill in for the service manager, as needed.
Requirements
Skills & Qualifications:
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred, but not required
- High school diploma or GED equivalent
Click Apply today for all the details and to be considered