NETWORK ENGINEER
Network Technician
Become a valuable part of the James Madison University community! JMU’s IT Network Engineering Team is accepting applications for a qualified individual to fill the position of Network Technician. Reporting to the Manager of Network Services, the Network Technician will function as part of a growing team of talented network engineers in meeting the networking needs of the university.
The Network Technician will provide direct support to customers, networking team members and IT management by:
- Monitoring the ticketing system, responding to customer inquiries, and distributing requests to appropriate team members
- Configuring, registering, and troubleshooting various network devices and systems
- Managing and monitoring network monitoring systems and reporting issues for escalation and resolution
- Maintaining an accurate inventory of network equipment and accessories
- Providing support for various networking projects
- Creating, maintaining, and recommending system processes and procedures
Required Qualifications:
- Experience with Cisco IOS/IOS-XE and the CLI
- Experience with Aruba wireless solutions (access points, Airwave, Cape sensors)
- Experience installing and troubleshooting network hardware including switches and wireless access points
- Experience working in a campus or large enterprise environment
- Excellent communication skills (in-person, email, phone, chat)
Preferred Qualifications:
- Familiarity with different cabling and connector types (copper and fiber)
- Experience with Zenoss monitoring
- Experience performing wireless surveys
- Experience managing inventory of equipment
- Experience with Cherwell ticketing system
- Knowledgeable in Microsoft tools such as Outlook, Word, Excel, Teams, and SharePoint
- Attention to detail
- Problem solving
- Customer service
To apply go to https://joblink.jmu.edu/postings/13508 or visit JobLink.jmu.edu and reference posting number S2983. Pay Range: $45,000 - $55,000.
James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.