Business Analyst

University at Albany   Albany, NY   Full-time     Information Services / Technology (IT)
Posted on May 26, 2023
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Business Analyst

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.

Job Description:
Information Technology Services (ITS) at the University at Albany seeks a Business Analyst to collaborate with stakeholders across the University and within ITS to identify and propose opportunities for innovation and business process improvements to enhance academic and administrative experiences for the campus community.

The Business Analyst is part of a team of professionals responsible for the continuous innovation and improvement of services by analyzing current business processes, and considering goals and roadmaps, to provide recommendations for improvement. She/He/They will be responsible for the continuous improvement and development of business process analysis standards and best practices.

The successful candidate has excellent organizational and communication skills, and the ability to cultivate relationships with a wide range of constituents ranging from campus leadership to front-line staff. The Business Analyst is expected to work well with limited supervision and within a team environment.

Primary Responsibilities:

  • Perform business process analysis, design, and requirements gathering to establish or enhance business process efficiencies and recommend improvements.
  • Define scope and objectives to lead customers in mapping current to future state business processes that align with goals.
  • Provide business analysis coaching and guidance to ITS staff members.
  • Work closely with technical staff to ensure system designs meet customer business needs and requirements.
  • Develop user acceptance test plans and lead user acceptance test sessions.
  • Act as a liaison between customers, vendors, and technical service teams to identify and resolve issues or problems.
  • Stay up to date on the latest features and advancements to automate or improve processes for products within assigned scope.
  • Keep skills current by maintaining and following a professional development plan.
  • Develop and maintain documentation to capture business process analysis best practices and standards, and track business process changes.
  • Support the Project Management Office by taking part in ongoing improvement and enhancement of processes and approaches to project work.
  • Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.

Minimum Qualifications:

  • A Bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
  • Applicants must clearly address their ability to work with a culturally diverse population in their application or during the interview.
  • A minimum of 3 years experience applying business and/or process analysis concepts such as defining business needs, solution requirements, investigating and implementing potential solutions, and process documentation and improvement.
  • Ability to independently organize work, prioritize tasks, and manage multiple and changing priorities.

Preferred Qualifications:

  • Experience working in higher education and/or familiarity with the unique needs of an academic institution.
  • Experience working in the role of Business Analyst in a PeopleSoft environment.
  • Experience leading cross-functional teams and effectively communicating with both functional and technical stakeholders of all organizational levels.
  • Experience coaching junior business analysts and/or technical staff in business process analysis and design.
  • IIBA and/or other recognized certifications.

Additional Information:
Professional Rank and Salary Range: Assistant for University Systems Analysis, SL4; $81,000-86,000

Special Notes:

  • Visa sponsorship is not available for this position
  • This position has the potential for telecommuting up to 50%

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at


Please apply online via

Application Instructions:
Applicants MUST submit the following documents:

  • Resume
  • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
  • Contact information for three professional references

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

This posting will remain open until the position is filled.